How do boarding charges accrue? You are charged for the appropriate accommodations on the day you drop off and every subsequent day your pet stays with us. Checkout time is at noon. This means that if you pick up after 12:00pm NOON you will be charged the occupancy rate for that day. The only exception to this rule is if your pet receives a bath or professional grooming service on the last day, then you may pick-up as late as 5:45pm with no additional occupancy charge.
What are the medical requirements for my pet to be in the Pet Resort? Dogs: Rabies, Distemper, Parvo, Bordetella, Influenza (H3N2/H3N8), Leptospirosis, negative fecal within 12 months Cats: Rabies, FVRCP, negative fecal within 12 months
How often is my dog taken outside while boarding? Boarding pets are walked twice a day for 10-20 minutes each time. These walks are included in the boarding cost.
Can I bring my pet’s own food? Yes! We feed Hill’s Science Diet Sensitive Stomach & Skin dry food in the Pet Resort, but if your pet has a special diet, allergies, or GI trouble when switching foods abruptly, we recommend bringing your pets’ own food. There is no additional cost to feed “own food”. Canned food and other Hill's products are available for purchase.
Can I bring bedding and toys for my pet? Yes! You may bring toys and bedding to remind your pet of home. However, we are not responsible for items that are ripped/chewed or soiled during the boarding stay.
I have more than one dog. Can they be boarded in the same run? Yes.
Is there someone there 24/7? No.
Can I pick my pet up on Sunday? Yes! Our Pet Resort is open 3:00pm-4:00pm for pick-ups only. However, we do not offer Sunday drop-offs. Please note, there may be Sunday pick-up exceptions for Holidays.
Will my pet interact with other pets? Only if you request for them to! We offer doggie daycare (group play) sessions for those interested in more activity.
My dog doesn’t get along well with other dogs. Is there a playtime option for dogs like mine? Yes! We offer one on one playtime where your pet can run, play, or explore with a camp counselor. Some pets just enjoy the extra attention and being brushed during this time.
What’s the difference between daycare and one on one playtime? Doggie daycare is group play with other dogs while being supervised by a Pet Resort staff member(s). One on one playtime allows your pet to only hang out with one of our Pet Resort staff members.
How long does daycare last? There are two sessions of doggie daycare daily. The first session is from 9:00am-12:00pm. The second session is from 1:00pm-4:00pm. On Saturday's, there is only one session which is 9:00am -12:00pm.
How long do one on one sessions last? One on one sessions are generally 20 minutes.
My dog has never been in daycare before. How does the process work? The first day we will do a temperament test to see if group play is the best option for your dog. During the temperament test your dog will be slowly introduced to the daycare yard and a few other daycare dogs. If all goes well your dog will join one of two daycare groups.
Are there cameras so I can watch my dog play? No. However, we have an Instagram page that will show pictures and videos of doggie daycare. Follow us! @Camp_Durant Reach out to us if you aren't seeing your pet on our stories. We post DayCare group play and individual play from our own personal devices. Do I need to make a reservation? For overnight boarding stays, baths, doggie daycare and grooming a reservation is needed. It is important to call ahead so that we can be sure your dog meets all the medical requirements and there is available space! * Drop-off doggie daycare is sometimes closed around holidays. Please be sure to check our website for updated closings. You can always call ahead of time if you are unsure! *
What do I need to do if I am unhappy with bathing or grooming services? We are so sorry to hear that! Please let us know as soon as possible. We are willing to fix any errors within a week of your pet's visit with us. The sooner you let us know, the sooner we can fix it for you!